Over a month and a half ago I paid them over $5K to replace my roof and gutters - have not heard one word back since they cashed my check. Two weeks ago I called to find out what was up.
Local office number no longer working (whoa! big surprise!) - so I called the 800 number on their website. Had to leave a message with a girl who was absolutely clueless and rude. Over an hour later I get a call from some guy that says they will be out within two weeks...
two weeks have past and I call the 800 number back to get same rude girl and leave a message. This is absurd. I will be filing a complaint with the BBB as well as contacting my state attorney's office.
BE WARNED!!! Novastar Construction Group is bush league at best.
Monetary Loss: $5000.